Privacy policy
This privacy policy sets out how “HPI Chancery Court Hotel Ltd” uses and protects any personal information that “HPI Chancery Court Hotel Ltd” collects from you or that you provide to us when you use this website. "HPI Chancery Court Hotel Ltd" is committed to ensuring that your privacy is protected. Any personal information by which you can be identified which is collected when using this website, will only be used in accordance with this privacy statement and the Data Protection Act 1988 (the “Act”). “HPI Chancery Court Hotel Ltd” is the data controller for the purposes of the Act.
Your consent
By using our website (www.chancerycourthotel.com) (“our site”) you consent to our collection and use of your personal information as described in this privacy statement. If we change our privacy policies and procedures, we will post these changes on our site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.
What we collect
We may collect and process the following information about you:
• Information you provide by filling in forms on our site (www.spachancerycourt.com). This includes information provided at the time of registering to use the site (such as name, company name, address, telephone number, email address), requesting information or booking a room.
• If you contact us, we may keep a record of that correspondence.
• If you complete surveys that we use for market research purposes, although you are not obliged to respond to any surveys.
• Details of any transactions (such as room booking) that you carry out through the site.
• Details of your visit including but not limited to traffic data, weblog and another communication data and the resources you access and when you access them.
What we do with the information we gather
We use this information to understand your needs and provide you with a better service and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• To notify you about changes to our products and services.
• To send promotional emails to the address you provide, about new products, special offers or other information which we believe you may find interesting.
• From time to time, we may also use your information to contact you via email, post, phone or fax, for market research purposes.
• We may use the information to customise the website according to your interests.
Disclosures of your information
We may share information about you with the following third parties:
• Our service providers (e.g., the booking engine on our website is operated by a third party who will have access to your information). Those third parties are required to process it only in accordance with our instructions, and with the terms of this Privacy Policy.
• In the event of a sale or transfer of our business, your information may be transferred to the third party purchaser as a business asset.
• We may be required by law to make disclosures of information in certain circumstances (e.g., to law enforcement authorities).
We will not sell, distribute or lease your personal information to any other third party unless we have your permission.
Please note that if you make a booking through a website other than our own, then the owner of that website will be responsible for your information and may use it for other purposes besides completing your booking. You should read the terms of the Privacy Policy applying to that website to understand how your information may be used by that third party.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Unfortunately, the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal information once we have collected it, we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk.
Cookies and how we use them
We may obtain information about your general internet usage by using a cookie stored on the browser or hard drive of your computer.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use Google Analytics’ traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information about cookies including how to set your internet browser to reject cookies please go to www.allaboutcookies.org.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can tick to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at 252 High Holborn, London WC1V 7EN or emailing us at info@chancerycourt.com
We will only send you promotional emails if you have opted in to receive email communication at the point of registration. We may use your personal information to send you promotional information about third parties which we think you may find interesting only with your permission.
You have a right under the Act to receive a copy of any personal information we hold about you by emailing us at info@chancerycourt.com or by writing to us at 252 High Holborn, London WC1V 7EN, addressed to Director of Sales and Marketing. We may charge a fee of up to £10 for such request.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Further information
Questions about this privacy statement or any complaints relating to this policy can be addressed to info@chancerycourt.com or by writing to Director of Sales and Marketing at the above address.
